Transport Focus Privacy Notice & Guide

Transport Focus would like to thank you for taking part in this genuine market research survey, conducted by Illuminas. We take every reasonable precaution to ensure the privacy and security of your information during the market research survey.

At no time will the information you provide be used for any purpose other than research and you will in no way be adversely affected by taking part. It is not our aim to sell or promote anything.  We will always be transparent with you about the nature of the research or how the findings are used. Your responses will be treated as confidential unless you consent to being identified.

We hold information about you that can specifically identify you such as your name, and business address. This has been obtained from the “Vehicle Operator Licensing database”, known in the industry as the ‘O’ licence database. We will only use this information to contact you for the purpose of this research study. Our Company policy is to retain securely any personal data for a period of 12 months after project completion. If this personal data is retained for a longer or shorter period of time, you will have been told this during the course of the survey. After this period, the data will be destroyed.

In the relatively few instances where we ask permission to pass on your data in a way which would allow you to be personally identified, we will ensure that the information is only used for the stated purposes. We will not send you unsolicited mail or pass on your email addresses to others for this purpose. If we wish to send you any future emails, we will ask your explicit permission for this.

As with all forms of marketing and opinion research, your co-operation is voluntary at all times. No personal information is sought from or about you without your prior knowledge and agreement. The legal basis for processing your data is to enable Illuminas to provide the service as agreed with its clients for legitimate market research purposes.

Under UK data protection law, you have the following rights regarding the personal information we hold about you:

  • Request a copy of the information we hold about you;
  • Ask us to correct any data we hold that is inaccurate or incomplete;
  • To port data (if automated data collection);
  • Ask for your data to be erased from our records, in certain circumstances;
  • Ask us to restrict how we process your data, where certain conditions apply;
  • Object to certain types of processing

Please be aware we may need to retain your information on our files to resolve disputes, enforce our user agreement, or for technical and legal requirements and constraints related to the security, integrity and operation of our surveys.

Illuminas has security measures in place to protect the loss, misuse, and alteration of the information under their control. Only certain employees have access to the information you provide and are only granted access for data analysis and quality control purposes. By participating in this survey, you consent to this policy. If you do not agree to this policy, please do not complete or take part in the survey.

This policy shall be governed by, construed and enforced in accordance with the laws of the England and Wales. Any dispute or claims arising from completing one of our surveys shall be subject to the exclusive jurisdiction and venue of the courts located in England and Wales.

Our policy will indicate the date it was last updated, but if there is a substantive change in the way that we use your personal information, we will notify you via email of the relevant changes. If you choose to opt out of our changed practice then please email [email protected]. Your continued participation in our survey(s) will signify your acceptance of the changes to our policy.

For more information on Illuminas visit our website at www.illuminas.com/eu/. For our general privacy notice, please visit www.illuminas.com/uk-privacy. We are members of the Market Research Society (www.marketresearch.org.uk) and adhere to its market research Code of Conduct.

You have the right to lodge a complaint with the way your data has been handled by Illuminas with the Information Commissioners Office (https://ico.org.uk).

Last updated: May 2026